Nearly ships within the United States in plain, unbranded packaging. It's a one-person operation, so please allow a little extra time. Here's how long it takes, how it ships, and what to do if something isn't right.
Last updated November 10, 2026
We ship to addresses in all 50 US states and Washington, DC, including PO boxes. We don't ship outside the United States yet. If you're in a US territory or use an APO/FPO address, email us before ordering and we'll check whether we can get it to you.
Nearly is a one-person business. I build, test and pack every unit myself, and I also answer every email, so things can take a little longer than with a big store. In-stock orders ship within 5 business days (Monday to Friday, not counting US holidays). After a launch or a busy week it can take longer. If your order will miss that window, I'll email you to let you know.
You'll get an email with a tracking number when your order ships.
| Option | Cost | Delivery after shipping |
|---|---|---|
| USPS Ground Advantage | Free | About 2–5 business days |
Shipping is free on every US order, with tracking. Delivery times are USPS estimates and start once your order ships, not when you place it. Holidays and bad weather can slow them down.
The one exception: the free production unit that prototype buyers get later. That unit is free, and you only cover its shipping.
Prototype units ship in December 2026, in the order people signed up. Signing up on the website doesn't charge you. I'll email you to confirm your spot and arrange payment first. When production units are ready, every prototype buyer gets one free and only pays its shipping.
Pre-orders ship in the order they were placed. I'll give you an estimated ship date when you order, and email you if it changes. You can cancel a pre-order for a full refund at any time before it ships.
Every order ships in a plain box with no logo or product name on the outside. The shipping label shows a neutral sender name, and your card statement shows a neutral name too.
You can return a Nearly that is unopened and still sealed within 30 days of delivery for a refund of the product price.
Opened units can't be returned. Nearly connects to an intimate product, so for hygiene reasons we can't take back or resell a unit once its seal is broken. That doesn't affect the warranty below: if an opened unit is faulty, it's covered.
If your Nearly pod stops working because of a defect in its parts or assembly within one year of delivery, we'll repair or replace it, or refund you if we can't do either. We pay shipping both ways for warranty claims.
The warranty doesn't cover damage from drops, water or liquids, opening the case, modified firmware, or normal wear such as the battery slowly holding less charge. Tubing and tee fittings are consumable parts. If one arrives faulty, we'll send a new one.
To make a claim, email us with your order number and a short description or video of the problem.
For anything about an order, email nearlyedgellc@gmail.com and include your order number. I handle every email myself, so there's no phone line. I aim to reply within 2 business days, and it can take a bit longer when I'm busy building orders. Thanks for your patience.